Refund Policy

• Government registration charges — Collected by Florida Registration Assist and paid to the appropriate Florida agency on your behalf. We never keep any part of this. It is either paid to the agency or returned to you.
• Administrative service fee — Retained by Florida Registration Assist. This pays for the work we do on your request.

Every refund we issue is recorded against these two buckets separately, and your refund confirmation shows the split.

If we have not yet paid the agency

The full amount comes back to you. There is no condition on this and no deadline you can miss — it is your money and it is still sitting with us.

If we have already paid the agency

Once government charges have been remitted, we cannot pull them back. Any refund of that money has to come from the State of Florida under its own rules. We will tell you clearly that this has happened, give you the date and reference of the remittance, and help you with the paperwork to pursue it, but we cannot promise the State will refund it.

This is one of the reasons we ask you to cancel as early as you can if you have changed your mind.

Government charges shown before submission are an estimate. The State confirms the real figure. Two things can happen:

The actual amount is lower than the estimate

We refund you the difference. This is automatic — you do not need to notice it, ask for it, or chase us. The refund goes back to the card you paid with, and we email you a breakdown showing the estimate, the actual amount, and the amount returned.

The actual amount is higher than the estimate

We will never quietly charge your card more. Instead your request is paused and marked as needing your decision. We email you showing the estimate, the actual amount, and the shortfall, and you choose:

• Pay the difference, and we continue; or
• Cancel, and we refund everything we still hold, subject to the service-fee rules below.

Nothing moves forward until you tell us which you want.

Before we begin work — full refund

If you cancel before a staff member has started on your request, we refund the service fee in full.

After we begin, before submission — partial refund

If we have already reviewed your information and prepared paperwork but have not yet submitted your request, we refund a portion of the service fee that reflects the work not yet done. We will tell you the exact figure before you decide.

After submission — generally not refundable

Once your request is submitted, the service has been delivered: we did the work you paid us to do. The service fee is generally not refundable at that point, even if the State declines the renewal for reasons outside our control — an insurance lapse, unpaid tolls or citations, an emissions or inspection requirement, or a suspended registration.

Where we do refund the fee in full, regardless of stage

• We made the mistake. If a request fails because of an error on our side, you get the whole service fee back. We do not argue about this.
• We could not perform the service at all and did not tell you before charging you.
• Duplicate charge — refunded in full, immediately.

1. Email support@etagrenew.com or use the contact page.
2. Include your request number (it looks like FRA-2026-000123) and a short note about what you would like.
3. We aim to reply within two business days with exactly what is refundable and why, broken out into government charges and service fee.

Approved refunds are issued to the original payment method. Your bank typically takes five to ten business days to post it — that part is out of our hands.

Please contact us before filing a chargeback. A chargeback freezes the request and usually takes far longer to resolve than simply emailing us.

If a chargeback covers government charges we have already remitted on your behalf, you remain responsible for that remitted amount, as set out in our Terms of Service.

Every refund is logged against your request with its amount, its split between government charges and service fee, the reason, and who approved it. You can see the refund on your request timeline when you sign in, and it appears on the receipt we email you.