Privacy Policy

Information you give us

• Your details — name, email address, phone number, and mailing address, so we can prepare the paperwork and send your documents back.
• Vehicle details — license plate number, VIN, make, model, year, and current registration expiration date.
• Your driver license number and date of birth, only where the renewal paperwork requires it. This is stored encrypted and is used solely to complete the required forms.
• Your signature on the limited power of attorney authorizing us to act for you on this one request.
• Documents you choose to upload, such as proof of insurance, when we ask for them.
• Messages you send us through the contact form or your account.

Information collected automatically

• Basic technical data such as IP address, browser type, and pages visited, used to keep the site working and to detect fraud and abuse.
• A referral code, if you arrived through a partner link, so the partner can be credited.

What we never hold

• Your card number. Card details are entered directly with our payment processor and never reach our servers or our database. We only ever see the last four digits, the card brand, and whether the payment succeeded.
• Your Social Security number.
• Images of your driver license.

We use your information only to:

• Prepare, submit, and follow up on the renewal request you asked us to handle.
• Collect payment, and where applicable remit government charges to the appropriate Florida agency on your behalf.
• Keep you updated on your request and answer your questions.
• Send you a reminder when a registration we previously helped with is coming due again, unless you turn those off.
• Detect and prevent fraud, and meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

• The State of Florida and the relevant county office — the information needed to process your renewal, which is the entire point of the service.
• Our payment processor — to take your payment and issue any refund. They receive your card details directly from you, plus the amount, the split between government charges and our service fee, and your email for the receipt.
• Service providers who operate the site for us — hosting, database, email and text message delivery, and error monitoring. They act on our instructions and may not use your information for their own purposes.
• Shipping carriers, where a physical document is being mailed to you.
• Law enforcement or regulators, where the law requires it or to protect against fraud.

If a partner referred you, they are told that a referral converted and what commission they earned. They are not given your personal details or your vehicle information.

• All traffic to and from this site is encrypted in transit.
• Data is encrypted at rest, and driver license data is encrypted separately on top of that.
• Access is restricted by row-level security rules: your records are only readable by you and by authorized staff who need them to work your request.
• Staff actions on a request are written to an append-only audit log.

No system is perfectly secure, but these are the controls we hold ourselves to. If a breach ever affects your information, we will notify you as required by Florida law.

• Request and payment records are kept for as long as needed for tax, accounting, and dispute-resolution purposes.
• Signed power of attorney documents are kept as part of the record of what you authorized.
• Driver license data is retained only while it is needed to complete the request and satisfy record-keeping requirements.
• Abandoned drafts that never became a paid request are deleted after a short period.

• See your information. Sign in to your account to view your requests, documents, and messages, or email us for a copy.
• Correct it. Tell us and we will fix it. If a request is already submitted, we will tell you what can still be changed.
• Delete it. Email us to request deletion. We will delete what we are not legally required to retain, and tell you plainly what we must keep and why.
• Control messages. Notification settings in your account let you turn email and text updates on or off. Marketing messages have an unsubscribe link in every one. We will still send essential messages about an active request.

To exercise any of these, email support@etagrenew.com. We may need to verify your identity before acting on a request.

We use a small number of cookies and similar storage: to keep you signed in, to hold an in-progress request so you do not lose your work, and to remember a referral code if you arrived through a partner link. We do not use advertising cookies or cross-site tracking.

Blocking cookies entirely will stop sign-in and the saved-draft feature from working.

This service is for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, email us and we will delete it.

We may update this policy. The effective date at the top of this page always reflects the current version, and we will tell you about material changes by email if you have an account. Your rights under the Terms of Service are unaffected.